🚚 Shipping Policy

Thank you for shopping with Yugi-Market! Please carefully review the following shipping information before placing your order.

📦 Order Processing Time

Regular (In-Stock) Products

All regular in-stock orders are processed and shipped within 5 business days (Monday to Friday) after the order is placed.

Example:

• An order placed on Friday may be shipped by the following Friday.

During this processing period, your order is considered normal and actively being prepared.
Please note that contacting us to ask for shipment status during these first 5 business days is unnecessary unless you believe there is an issue with your order.

If any abnormal situation occurs or if action is required from your side, our support team will contact you directly.

🎁 Shipping Delays Compensation

If a shipment delay occurs on our side beyond our normal processing timeframe, customers will receive an email notification.

As a gesture of apology, we will include:

• one free booster pack inside the delayed package.

📅 Pre-Orders

Pre-order products are shipped within 3 business days following the official release date.

Example:

• A product officially releasing on Saturday may be shipped anytime up until the following Wednesday.

Please understand that release dates may occasionally change depending on the manufacturer or distributor.

📦 Orders Mixing In-Stock & Pre-Order Products

If your order contains both:

• regular in-stock items, and
• pre-order items,

your order will be shipped only once all products become available.

This means your shipment will be held until the pre-order product is officially released.

If you wish to receive available items earlier, you may contact us to request split fulfillment. Please note that additional shipping fees may apply.

🚚 Shipping Methods & Delivery Times

🇺🇸 USA & 🇨🇦 Canada Customers

Available shipping options:

• Japan Post standard shipping (18-20 days) 
• UPS Worldwide Saver (2-5 days)

Free shipping Orders 

$200+ orders eligible for free shipping will be shipped via standard shipping method, if free shipping is selected at checkout. Note that you can also upgrade to faster delivery if you select UPS option (additional shipping fee will apply). 
$500+ orders eligible for free shipping will be automatically shipped via UPS Worldwide Saver. 

🇪🇺 European Union Customers

Free Shipping Orders

Orders eligible for free shipping are generally shipped via Japan Post.

Estimated delivery time:

• 8–10 business days after shipment

Orders Above $500 USD

Orders with a total value exceeding $500 USD will automatically be upgraded to UPS Worldwide.

Estimated delivery time:

• 2–5 business days after shipment

Optional Shipping Upgrade

EU customers may also select UPS Worldwide directly at checkout for faster delivery.

🛃 Customs, VAT & Import Taxes

 🇺🇸 For US customers duties & tax fees will be calculated and paid at checkout. There will be no additional fee to pay upon reception since we will ship your order as a DDP package (Delivered Duty Paid). 

⚠️ For customers located in the European Union, Canada, Australia 🇪🇺🇨🇦🇦🇺

Import VAT and customs fees may apply upon delivery depending on your country’s regulations. We invite you to check your local tax regulation before placing an order to avoid unexpected additional fees. 

Tipically EU customers may be required to pay approximately:

• 20% VAT
• Additional customs or brokerage fees

These charges are not included in the product price or shipping fee and remain the responsibility of the buyer.

⏳ Customs Delays

International shipments may occasionally be delayed due to customs inspections.

FedEx shipments are generally delivered quickly, but Japan Post shipments may sometimes remain in customs clearance for up to 10 days or longer in rare cases.

We strongly encourage customers to regularly monitor tracking updates using the tracking number provided in the shipping confirmation email.

📬 Failed Delivery / Returned Packages

If delivery fails because:

• the address provided was incorrect,
• the recipient was unavailable,
• customs fees were refused,
• or the package was unclaimed,

the parcel may be returned to us.

In such cases:

• the customer may be required to pay additional shipping fees for re-delivery,
• or alternative solutions may be proposed depending on the situation.

Please contact our support team for assistance if your package is returned.

💬 Need Help?

If you have any questions regarding your shipment or delivery options, feel free to contact our support team.

Thank you for supporting Yugi-Market and happy dueling!